ph002 Terms and Conditions

1 General Provisions

ph002 is an online betting and casino platform operated for users in Bangladesh. These Terms form a binding legal agreement between each user ("Member") and ph002.

1.1 Definitions

• "Platform" refers to ph002's website, mobile site and all associated services.
• "Member" refers to any registered user who has created an account.
• "Balance" refers to the total amount of money held in a member's account.
• "Bonus Funds" refers to money awarded through promotional offers that is withdrawable subject to specific conditions.

1.2 Changes to the Terms

ph002 reserves the right to update these Terms at any time. Continued use of the platform after changes take effect will be considered acceptance of the revised Terms. Members will be notified by email of any significant changes.

2 Eligibility and Registration

The following conditions must be met to open an account with ph002:

• You must be at least 21 years of age. Only those aged 21 and above may register.
• You must be a real individual and create the account in your own name.
• Only one account per person is permitted. Creating multiple accounts is prohibited.
• Providing accurate and complete information at the time of registration is mandatory.
• Online gaming must be legally permitted in your jurisdiction.

2.1 Identity Verification (KYC)

ph002 may request documents from a member at any time to verify their identity. A copy of a National ID (NID), passport or driving licence may be required. Withdrawals may be put on hold until verification is complete.

3 Account Management

3.1 Security Responsibility

You are solely responsible for the security of your account. Keep your password confidential and never share it with any third party. If you suspect unauthorised access to your account, contact us immediately via live chat.

3.2 Single Account Policy

Each member may hold only one account. Any attempt to create multiple accounts from the same device, IP address, bank account or mobile number will be identified and those accounts will be suspended.

3.3 Account Balance

Funds held in the account are kept in ph002's secure custody. No interest or profit is applicable to these funds.

4 Deposits and Withdrawals

4.1 Deposit Rules

Deposits to ph002 can be made via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳500. Deposits are generally credited to the account instantly.

• Deposits must be made from a payment account registered in your own name.
• Use of third-party payment accounts is strictly prohibited.
• If deposited funds are not credited correctly, contact support with proof of the transaction.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. ph002 generally completes the withdrawal process within 1 hour.

• Withdrawals can only be made to the payment account through which the deposit was made.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawal requests may be cancelled while active bonus wagering is in progress.
• ph002 reserves the right to put withdrawals on hold in the case of unusual or suspicious transactions.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to a maximum of ৳8,000. For example, depositing ৳8,000 will earn an additional ৳8,000 as a bonus.

• A 25x wagering requirement must be completed before the bonus becomes withdrawable.
• Wagering is calculated on the combined total of the original deposit and the bonus.
• There is a set time limit to complete the wagering requirement; the bonus will be cancelled once it expires.
• Each member may claim the welcome bonus only once.

5.2 Other Promotions

ph002 regularly offers various promotional offers. Each promotion has its own terms and conditions, which are stated alongside the offer. General bonus rules:

• Bonus funds are not combined directly with real cash funds.
• Multiple bonuses cannot be active at the same time unless stated separately in the offer.
• If evidence of bonus abuse or fraudulent activity is found, all bonuses will be cancelled.

5.3 VIP Program

ph002's VIP program has 5 tiers — Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits are available at each tier:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
• Diamond — up to 1.5% weekly cashback

Tiers are advanced through active play. The terms of VIP benefits are subject to change.

6 Betting and Gaming Rules

6.1 Betting Limits

ph002 has specific minimum and maximum bet limits for each game and betting category. These limits are clearly stated in the game interface.

6.2 Technical Errors

The result of any bet or game completed due to a technical issue related to software, hardware or the network may be considered void where applicable. ph002's decision on such matters is final.

6.3 Sports Betting Rules

Betting on cricket, football and other sports follows specific rules:

• Bets cannot be changed or cancelled after a match has started (except for live betting).
• For abandoned or suspended matches, bets will be settled in accordance with the applicable rules.
• If an event is cancelled, bets will be automatically refunded.

7 Prohibited Activities

The following activities are strictly prohibited and detection of any of them will result in account closure:

• Fraudulent activity, software manipulation or any form of hacking.
• Accessing another person's account or unauthorised use.
• Creating multiple accounts for the purpose of sharing bonuses among members of the same household.
• Using the platform for money laundering or illegal financial activity.
• Using bots, automated software or automation tools.
• Harassing or misconduct towards other members.
• Attempting to gain an advantage by providing false information to ph002 staff.

8 Privacy and Data Protection

ph002 is committed to protecting members' personal information. We use SSL encryption and modern security technology.

8.1 Data Collection

The name, email, phone number and payment information provided at registration are used solely for the purposes of service delivery, identity verification and security.

8.2 Sharing Data with Third Parties

ph002 does not sell or share members' personal information with third parties except where required by law. For more details, please read our Privacy Policy.

8.3 Cookies

ph002 uses cookies to improve the user experience and ensure security. By using the platform, you consent to the use of cookies.

9 Limitation of Liability

ph002 will bear no liability in the following circumstances:

• Loss on bets or games caused by internet disconnection.
• Loss resulting from unauthorised access to an account due to a member's own negligence.
• Service interruptions caused by force majeure events (natural disasters, government directives, etc.).
• Transaction delays caused by issues with a third-party payment provider.
• Loss of funds due to incorrect payment information provided by a member.

ph002 always strives to provide a safe and reliable service. Support is available 24/7 in Bengali via live chat for any issues.

10 Account Closure and Suspension

10.1 Closure by ph002

ph002 may suspend or close a member's account at any time for the following reasons:

• Violation of these terms and conditions.
• Evidence of fraudulent activity or suspicious transactions.
• False identity or provision of incorrect information.
• Legal obligations or directives from authorities.
• Extended period of inactivity.

10.2 Closure by Member

A request to close your account can be made at any time via 24/7 live chat. Any pending withdrawals will be processed before the account is closed, however unused bonuses will be forfeited.

10.3 Responsible Gaming Self-Exclusion

Under the responsible gaming policy, members can activate a temporary or permanent self-exclusion on their own. For more details, please visit the Responsible Gaming page.

11 Dispute Resolution

If you have a dispute with ph002, please follow the steps below:

• Step 1: Report the issue directly via 24/7 live chat.
• Step 2: If the issue is not resolved via live chat, write to us in detail at [email protected].
• Step 3: Submit your request with all necessary evidence attached (screenshots, transaction IDs).

After receiving a dispute, ph002 will investigate within a reasonable time and attempt to provide a fair resolution. The relevant account or balance may be temporarily suspended during the investigation.

12 Changes & Contact

12.1 Changes to Terms and Conditions

ph002 reserves the right to change any part of these terms and conditions at any time. Continued use of the platform after any changes constitutes acceptance of the new terms and conditions. Therefore, it is advised to review this page regularly.

12.2 Legal Provisions

These terms and conditions will be interpreted in accordance with the highest applicable law. If any clause is found to be invalid or unenforceable, it will not affect the remaining terms and conditions.

12.3 Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: 24/7 support in Bengali — use the live chat option on the platform.
• Email: [email protected]

For further assistance, you can also visit our FAQ page and About Us page.