ph002 Privacy Policy

1. General Introduction and Applicability

This Privacy Policy ("Policy") applies to the ph002 platform and all related services. When you register, access, or use any service on ph002, you are considered to have given your consent to the terms of this Policy.

ph002 is committed to ensuring a safe, transparent, and trustworthy online gaming environment for users in Bangladesh. We believe that protecting user privacy is not merely a legal obligation — it is part of our core values.

This Policy has been drafted in accordance with applicable laws in Bangladesh and international best practices for data protection. It is important to read this Policy in full before you start using ph002 services.

2. Information We Collect

ph002 collects various types of information in order to provide its services properly. This information can be divided into two main categories:

2.1 Personally Identifiable Information

The following information is collected during registration and account management:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID number or passport number (for identity verification)
• Payment-related information — such as details related to bKash, Nagad, Rocket, or Upay accounts
• Transaction history

2.2 Non-Personal Information

Information collected automatically during your use of the platform:

• IP address and device type
• Browser type and operating system
• Date and time of access to the platform
• Pages visited and time spent
• Referral source and navigation path
• Details of gaming activity

3. How We Collect Information

ph002 collects information in several ways. It is important for users to be aware of each method:

3.1 Direct Collection

You provide information directly when you fill out a registration form, update account details, contact our support team, or take part in promotional activities.

3.2 Automatic Collection

On every visit to our platform, certain information is collected automatically through cookies, log files, web beacons, and similar technologies.

3.3 Information Received from Third Parties

In some cases we may receive information through payment processors or identity verification agencies. This information is used only for the necessary purposes.

4. Purpose of Using Information

ph002 uses collected information only for defined and lawful purposes. The main purposes for which we use information are as follows:

ph002 never uses your information beyond the purposes stated above. We assure you that your privacy will always remain central to our services.

5. Sharing Information with Third Parties

ph002 never sells, rents, or exchanges your personal information for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

Limited information is shared with trusted third parties for payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements and may not use the information beyond the specified purpose.

5.2 Legal Obligations

If disclosure of information is required under a court order, direction from a government authority, or applicable law, ph002 is obliged to comply.

5.3 Business Transfers

In the event of a merger, acquisition, or transfer of assets, your information may be transferred to the new entity. In such a case we will notify you in advance.

5.4 Responsible Gaming Organisations

Limited information may be shared with relevant organisations as needed to ensure responsible gaming, in the interest of user protection.

6. Cookies and Tracking Technologies

ph002 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic functionality of the platform — login sessions and security tokens.
• Functionality Cookies: To remember your preferences such as language settings.
• Analytics Cookies: To collect anonymous statistics in order to understand how users are using the platform.
• Security Cookies: To detect fraudulent activity and protect accounts.

6.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may limit some important functions of the platform and may cause issues with logging in.

7. Data Storage and Security

ph002 applies industry-standard security measures to keep your personal information protected. Our security framework includes:

• SSL (Secure Socket Layer) Encryption: All data exchanged between you and our servers is protected through the highest level of encryption.
• Data Encryption: Sensitive information that is stored is kept in encrypted form.
• Access Controls: Only authorised personnel may access specific data.
• Regular Security Reviews: Our systems undergo regular security audits and updates.
• Two-Factor Authentication: For additional protection of your account.

7.1 Data Retention Period

Your information is retained for as long as your account remains active or as needed to provide services. Even after an account is closed, some information may be retained for a defined period to meet legal or regulatory requirements.

7.2 Response to a Data Breach

If a data security breach occurs that puts your personal information at risk, ph002 will notify you and the relevant authorities as quickly as possible.

8. Your Rights

ph002 believes that every user should have control over their own information. You have the following rights:

To exercise these rights, contact us at [email protected]. We will generally respond to your request within 30 business days.

9. Protection of Minors

ph002 provides services only to individuals aged 21 or above. We do not knowingly collect information from any person under the age of 21.

Age is verified during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all collected information will be deleted.

If a parent or guardian raises a concern or reports a minor's account, we will take immediate action.

10. Policy Changes

ph002 reserves the right to update this Privacy Policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• Expansion or modification of our services
• Technological improvements and upgrades to security measures
• Alignment with industry best practices

For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after the changes will be considered as your agreement to the updated policy.

The latest version of this policy will always be available at ph002.lat/privacy-policy. You are advised to visit this page regularly.

11. Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact us in the following ways:

After receiving your request, we will try to respond as quickly as possible. Complex privacy-related matters may take a little more time, but we are always here for you.